Good to know

Booking information


Your booking will be confirmed upon receipt of a deposit of € 100.00 per room. The reservation only becomes effective with our written confirmation and payment of the deposit.


It is possible to pay in cash up to an amount of € 2,999.00; higher amounts can be paid by bank transfer, cheque, credit card (VISA) or debit card. We kindly ask you to pay your bill the day before departure.

Cancellation policy*

  • Cancellation more than 90 days before arrival: the deposit will be retained (€ 100.00).
  • For cancellations between 90 and 30 days before arrival we charge 40% of the total price.
  • For cancellations between 30 and 7 days before arrival we charge 70% of the total price.
  • For cancellations less than 7 days before arrival we charge 100% of the total price.
  • In the event of late arrival or early departure, you will be charged the total cost of your stay.
  • The court of jurisdiction is at Bolzano.

We recommend that you take our travel cancellation insurance.

*Mandatory information pursuant to EU Regulation No. 524/2013 of the European Parliament and Council Follow this link to the website of the European Commission’s body for online resolution of consumer disputes: